Job Title: Head of Operations

Job Type: Full-Time

Reports To: The CEO (with the potential to grow into a COO role in the future)

Location: FL, TX, or GA, Remote, M-F, Eastern Time (with the ability to Commute a few times per month to Winter Haven, FL office at a minimum)

Restriction: This opportunity is for candidates residing in or relocating to FL, TX, or GA

Compensation: $90,000 to $130,000 Annually Benefits

The client is a Florida-based fishing company with the largest online saltwater fishing club in America that has a burning desire to help their “Insider” members save time and money. They offer a fast-paced, growing, family-focused, tech-forward environment where ownership, accountability, and passion for winning as a team are essential. As a team, they are constantly pushing themselves to improve, to create new innovations, and they believe great ideas come from lots of different places and team members.

They specialize in serving their 50,000 “Insider” members through fishing education, e-commerce tackle sales, and a family-like community of anglers from all kinds of different skill levels.

THE CLIENT IS LOOKING FOR:

• A talented operations person to manage, lead, grow, and inspire their customer service, customer success, e-commerce, and shipping/fulfillment team.
• Someone who loves removing roadblocks, who’s constantly looking for more efficient ways to do things, and who loves building systems and people.
• Experience in the subscription or membership business is important – along with creativity, leadership, a strong work ethic, and a talent for simplifying systems and processes.

WHAT YOU WILL DO IN THIS ROLE:

The client is seeking a creative, strategic thinking, process-oriented, and visionary Head of Operations to run their Insider membership experience, customer service, and tackle fulfillment.

This role calls for a hands-on leader who can oversee all elements of operations. The ideal candidate will have had a successful track record in similar situations and must have experience in a subscription or membership-based company.

ESSENTIAL JOB DUTIES:

As Head of Operations, your day-to-day responsibilities would look as follows:

• Oversee and coordinate the day-to-day operations of customer service, customer success, and tackle fulfillment processes
• Create a world-class operation whereby the client is recognized as the industry leader in creating WOW to their members
• Create processes that minimize manual steps, eliminate inefficiencies, and increase documented processes
• Leverage technology whereas it makes sense
• Take ownership of their documented Operating System
• Create process documentation for all processes in the division
• Oversee fishing tackle inventory control and accuracy, including tracking, replenishment, forecasting, and optimization to prevent stockouts
• Collaboration with marketing and sales team
• Spearhead cost reductions (internal and external) to increase margins
• Hire and manage the operations team
• Supervise, train, and provide direction to staff ensuring they have the necessary resources and support to perform their tasks effectively.
• Optimize teammates’ performance by ensuring the right responsibilities fit
• Define and track key performance indicators to measure the team’s performance and identify areas for improvement
• Responsible for the Winter Haven, FL facility, ensuring theft prevention, security, and preventing damage

REQUIREMENTS FOR SUCCESS:

• Required minimum 3 years in leadership roles with experience in managing operations of an online-based company selling memberships and e-commerce
• Experience in supervising teams as well as direct reports
• Excellent leadership and team management skills
• Strengths in recruiting, interviewing, hiring and managing team members
• Experience in customer service and customer success
• Experience with cycle counting, forecasting and planning
• Advanced Excel knowledge
• Ability to manage multiple projects, while staying course to the overall strategic plan
• Ability to solve problems – dealing with whatever challenges that occur
• Hands-on leader, not afraid of joining in as required
• Track record of meeting goals, creating and executing new strategies and tactics resulting in high growth
• Ability to adapt due to changes resulting from growth and evolution of the company and the general business environment
• Ability to ensure all team members remain compliant with OSHA, state, local and governmental regulations

BENEFITS:

• Competitive salary and opportunity for growth
• 401k matching at 100% for the first 3%
• Long Term Disability
• Short Term Disability
• Life Insurance
• Vision Insurance
• Dental Insurance
• A fun, family-first team

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: Remote